Last updated: 8 September 2026
Metcat ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights.
Metcat
Old Heath Road, Wolverhampton, WV1 2RT
Email: sales@metcat.com
Phone: 01902 458992
When you contact us through our website or by phone, we may collect:
Your name
Email address
Phone number
Company name
Details of the materials you're interested in
Any message or information you provide to us
If you call us, calls may be recorded or tracked for quality and record-keeping purposes.
We use your data to:
Respond to your enquiry and provide the products or services you've asked about
Keep records of our communications with you
Arrange collections, quotes, or processing services you've requested
We do not use your data for marketing communications unless you have separately and explicitly opted in to receive them. If you have not opted in, we will only contact you about the specific enquiry you submitted.
Your consent, when you submit our contact form
Our legitimate interests in responding to enquiries and operating our business, where relevant
We use HubSpot, a customer relationship management (CRM) platform, to store and manage enquiries. Your data is processed in accordance with HubSpot's own privacy and security practices. We do not sell your personal data to third parties.
We retain your data for as long as necessary to respond to your enquiry and maintain business records, or as required by law.
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Ask us to correct or delete your data
Withdraw consent at any time
Object to how we process your data
Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, contact us at sales@metcat.com.
We may update this policy from time to time. Any changes will be posted on this page.